Checkout fees on tickets, admissions and registrations

Who we are looking for

Minnesotans charged a percentage or flat “processing,” “convenience,” “service” or “platform” fee at checkout on a ticket, admission or registration bought on or after January 1, 2025. That is the statute’s own gate: Laws 2024, chapter 111, sections 1 and 2 make the price-transparency subdivision “effective January 1, 2025, except … June 1, 2025, for industries where the prices are regulated by the Metropolitan Airports Commission.”

What we want to see

• The order confirmation or receipt showing the fee on its own line, with the date.
• A screenshot of the advertised price — the listing, event page, registration page, or the email that brought you there.
• Your card or bank statement line.
• If the order covered more than one ticket or registration, the full order, so the fee’s structure is visible.

Why

Minn. Stat. § 325D.44, subd. 1a(a) makes it a deceptive trade practice to advertise, display, or offer “a price … that does not include all mandatory fees or surcharges.” For event tickets, § 325F.676, subd. 2(a) requires disclosure “at all times during the ticket listing and purchasing process” of “the total cost of the ticket, inclusive of all fees and surcharges that must be paid in order to purchase the ticket.” Asked whether disclosing a mandatory fee separately before the consumer finalizes the transaction complies, the attorney general’s April 2025 guidance answers “No.”

Madgett Law, LLC is a law firm, evaluating whether practices of this kind can be challenged on behalf of the people who paid.

What happens when you send it

A lawyer at this firm reads it. Most submissions will not become a case. Sending a document does not make you a client and does not mean anyone has evaluated your situation.